Frequently Asked Questions (FAQ) – Buying & Purchasing Building Materials
1. What is the time frame for manufacturing and shipping building materials?
Our products are made to order, ensuring the highest quality and customization. The production time typically ranges from 1 to 4 weeks, depending on the complexity and quantity of your order. Once completed, shipping takes approximately 2 to 3 weeks. We work with reliable logistics partners to ensure timely delivery.
2. Do your products come with a quality guarantee?
Yes, we stand behind the quality of our products. All materials come with a 2-year warranty as standard, with extended warranties available on specific products. This guarantee ensures that you receive only the best materials, designed to last for years.
3. What happens if my order is missing items, damaged, or incorrect?
We prioritize customer satisfaction. If any items arrive missing, damaged, or incorrect, we will replace, repair, or correct your order at no extra cost. Simply reach out to our customer service team with your order details, and we’ll resolve the issue promptly.
4. How does the quality of your materials compare to local market options?
Our products are designed for the high-end markets of Europe, America, and Australia, meeting all international building standards and certifications. This commitment to excellence allows us to offer a long warranty and easy replacement service. The materials we supply are among the highest quality available, ensuring superior durability and longevity compared to local alternatives.
5. Do you guarantee customer satisfaction?
Absolutely! We offer a 100% satisfaction guarantee on every product. Our team is dedicated to ensuring that you receive exactly what you need, with no compromises on quality.
6. Do you have product catalogs available?
Yes! Our catalogs can be viewed online on our website product pages. These provide detailed information about materials, finishes, and specifications to help you choose the best products for your project.
7. Do you provide 3D drawings and quotes for custom designs?
Yes, we offer free 3D drawings and quotes for all orders. If you’re ordering cabinets or custom-built materials, our design team will create 3D visualizations so you can see the final design before production begins. We allow unlimited revisions, changes, and color options until you are completely satisfied with your design.
8. Who is Royal Luxury?
Royal Luxury is a boutique company founded by builders, developers, and investors with a shared vision:
- To create sustainable homes for the future without cutting corners.
- To provide Thailand with the highest quality building materials available.
- To increase the quality of homes to meet world-class standards.
We take pride in offering materials and services that exceed expectations.
9. Do you provide house construction, renovations, installations, or maintenance services?
Yes, we do it all! Whether you need a full home build, renovation work, material installation, or ongoing maintenance, our expert team is ready to assist.
10. How can I contact you?
You can reach us through multiple channels:
- Contact Form – Available on our website
- Phone
- And more!
Visit our Contact Us page for full details.